Let's talk about your auction site
Questions about a plan, your catalog, or the build process? Send us a message and we'll get back to you — usually within one business day.
Quick to reply
Within a business day
Talk to the team
Real people, real help
Ways to reach us
Reach out any time. For questions about an existing order, the built-in order chat is usually the fastest route.
Email us
support@auctionbenchhq.comCall us
(314) 656-7036Our office
10880 Linpage Pl, Suite 200, St. Louis, MO 63132
Already have an order?
Open the order in your dashboard and use the live chat — it's the quickest way to reach the team handling your build.
Thalorine INC
AuctionBenchHQ operates this website. We typically reply within one business day.
Send a message
Fill in the form and we'll be in touch.
What people reach out about
Not sure what to write? These are the most common reasons teams get in touch — any of them is a great place to start.
Choosing a plan
Not sure which package fits your catalog and feature needs? We will point you to the right one.
Catalog & auction rules
Questions about lots, bid increments, anti-sniping or auction types before you commit.
Custom requirements
Something specific in mind? Tell us the scope and we will let you know how we can help.
Existing order support
Already bought a plan? We will guide you to the live chat on your order page.
After you hit send
We read your message
Your message lands with our team and is reviewed the same business day it arrives.
We reply with next steps
You get a clear response — answers to your questions and how to move forward.
We help you launch
Pick a plan when you are ready and your auction build gets underway.
Quick answers
We review every message the same business day it arrives and typically reply within one business day.
Absolutely — that is exactly what this page is for. Send your questions and we will help you scope the right plan before you commit.
For anything about an active build, the live chat on your order page is faster. This form is best for pre-purchase and general questions.
Yes — every purchase is backed by a money-back guarantee. Full details are on our Refund Policy page.
Looking for more? Read the full FAQ.
Ready to launch your live auction site?
Choose a plan, share your catalog and rules, and we handle the build end to end.
One-time purchase · 30-day money-back guarantee · No subscriptions